Orders ship Monday - Wednesday. Orders received after Tuesday may ship the following Monday.
If temperatures are below freezing we recommend you add a heat pack to your order, however, the most important thing is that you do not allow your order to sit outside after being delivered. This is the only thing we have seen result in cold damage.
We take extreme care in packaging your plants. However, accidents happen. Shipping plants is not an exact science and the handling practices of USPS are beyond our control. In any instance of damage to a plant during shipping, please notify us immediately and we will gladly replace or refund the item.
All order are eligible for $5 shipping. For orders weighing less than 1 pound, that usually means USPS First Class. For orders weighing more than 1 pound, we must ship them USPS Priority (or with another carrier).